News & Media

Delighting customers with new team training at AMES

Customer service training for the Kelkay team

AMES Customers come first: that’s the key takeaway at our AMES Way customer service training sessions.

The AMES Customer Service and Query Resolution teams are enjoying refresher training with our in-house training expert Brian Leslie Willetts, whose bespoke sessions focus on delighting each customer at every opportunity.

Constant improvement and the drive to best serve our evolving customer base calls for a toolbox of dynamic service skills and empowered staff – so that’s what our recent sessions have focused on.

Tony Potter, Customer Services Manager at Kelkay, said: “Over the last few years we’ve seen customer service requirements change, and we endeavour to always exceed expectations.

“Our current round of training has been fun, engaging and relevant to our goal of creating an AMES Customer Service Charter that our whole team is creating together.

“We prioritise our customers and I think they’ll continue to see that in every interaction we have.”

The AMES UK family of brands includes Kelkay, Apta, La Hacienda among others and you can expect to receive the same high standard of customer service from everyone you speak to.

Are you interested in becoming an AMES UK customer? Register your interest today and a member of the team will be in touch soon.